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MAY ARTICLE

Fly-Fishing for Customers

Very big disclaimer!  There are parts of a fishing metaphor that do not work when it comes to great customer service—like bait, hook, catch, or reeling in.  But, regular... Read On


 

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What is getting Chip's Attention Today.

The essence of my work is all about passionate, productive relationships. Relationships are the vehicles that ensure collective energies are powerfully mobilized on a journey toward excellence. How we work together—enterprise to customer, leader to follower, or partner to partner—impacts the quality of our contribution as well as the quality of our lives. I want that relationship quality to be one we anticipate with excitement, one we experience with spirit, and one we reflect on with pride. Click here to read a Client Case Study Success.

marker Customers who are intensely devoted to an organization, product or service do so because their relationships are value-added as well as value-based. They feel they are treated as partners as well as revered as fans.
marker Leaders who are consistently successful do so because their contribution to their organization is passionate, their results are superior, and their relationships with associates are more like treasured alliances than obedient sub-contractors.
marker Partners who are perpetually effective do so because the construction and maintenance of their relationships is based on predictable protocols, negotiated covenants and relentless maintenance to the heart and soul of the coalition.

As you will learn, my work takes three forms: keynote speeches, workshops or seminars, and management consulting. Whether the topic is customer loyalty, mentoring, or change management, the recurring theme is passionate, productive relationships.

If this is your first visit, welcome! If you are returning, thanks for coming back! Whether first timer or old-timer, I welcome your feedback on how this site can better fit your hopes and needs.

 

 

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