by Chip Bell | Feb 16, 2024 | Customer Loyalty
Andrea Cassell is an award-winning author of children’s books featuring her dog, Kibby, a miniature labradoodle that teaches life lessons. When Kibby died of cancer, the family had to cancel their long-planned holiday trip. The Delta Airlines contact center...
by Chip Bell | Feb 16, 2024 | Press
by Chip Bell | Jan 14, 2024 | Customer Loyalty
I was seated at a restaurant table across from a customer who had been extremely rude and loud to his waitress his entire meal. His coffee was too cold, his chicken too salty, the room was too hot, and the waitress was not quick enough. It was darkly staining the...
by Chip Bell | Jan 9, 2024 | Press
by Chip Bell | Dec 15, 2023 | Press