06.11.18Helen of Service?Innovative Service | No Comments
In Greek mythology, Helen, like many rock stars who followed her, had no last name. She was simply known as Helen of Sparta.
Mythology claims she was the daughter of Zeus, the head god of all the inhabitants of Mount Olympus. Married to King Menelaus of Sparta, she was considered the most beautiful woman in the world.
She was kid ....read more
06.05.18Keeping the Wonderment of a TraineeInnovative Service | No Comments
Sarah was obviously brand new on the front desk of the upscale hotel in Las Vegas where I was staying. My first question at check-in yielded a zealous, “I am new and I do not know the answer, but please let me find out.” She sported a trainee designation under her name on her badge. It signaled to me to lower my expectations and give her a wider than normal berth.
She was eager to serve; earnest i ....read more
05.29.18‘Would You Like to Hear a Story?’Innovative Service | No Comments
Last week, I requested an Uber in Richmond, Va., and got a delightful surprise. When I boarded the car at the Richmond Airport en route to a downtown hotel, my driver turned, introduced himself, and shook my hand. Then, he asked a magical question:
“Would you like to ride in silence or would you like to hear a story?” I am a sucker ....read more
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