Stop the ‘Creepy Crack’ in Your Customer Service!

Fix the cracked “windshield” through which people view your customer service. Crash!!! The rock hit hard on the top of my car windshield, a rocketed gift from the giant truck I was following on the interstate. I could see the small crack it created right beneath the rear-view mirror. I realized it was not likely to remain as it started. Sure enough, two days later the two-inch crack was six inches long and starting to spider. Four days later the creepy crack had expanded to ....read more

Here’s Why You Should Serve Your Customers ‘Chicken Soup’

Chip R. Bell says serve customers 'chicken soup,' like mom used to make.From the time I was a young boy, I heard that one of the best cures for a common cold was chicken soup. I recall in high school looking it up in the encyclopedia (that’s the early version of Google it) to discern what magic this concoction might have that would give it such medicinal powers. Its secrets were not revealed; I only ....read more

The Jeanne Bliss ‘Make Her Proud’ Standard

True confession, I love movies! And, one my favorites is The Blind Side. It is the true story of Michael Oher, a talented offensive lineman who was drafted by the Baltimore Ravens. The number one goal of an offensive lineman is to protect the quarterback from the advance of opponents the quarterback is not likely to see while deciding to run or throw the football. Oher is an African-American, high school-aged son of a drug addicted mom on his way to poverty and pitifulness who is adopted by a well-to-do white family in Memphis. If you have not seen the movie, I wo ....read more