All of the books listed on this page can be purchased through Amazon.com or 800-CEO-READ. Simply click on the graphic located underneath each book.

	Take Their Breath Away™: How Imaginative Service Creates Devoted Customers (Chip R. Bell and John R. Patterson) This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away™ provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. Order Take Their Breath Away™ from your favorite Online e-tailer.
	Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service (Chip R. Bell and John R. Patterson) Companies today often send a message to customers that their business isn't that important by delivering boring and uninspired service. An organization's success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows how to awaken the "spirit to serve" in every employee.
	Magnetic Service: Secrets for Creating Passionately Devoted Customers (Chip R. Bell and Bilijack R. Bell) Passionately devoted customers champion you, forgive you, defend you (even when you were at fault), and are willing to pay a premium (think Harley-Davidson motorcycles, Ritz-Carlton hotels and Starbucks coffee). Whether your customers are external or down the hall, this powerful book unveils seven provocative secrets for branding the service connection. Foreword by Rich Teerlink, retired Chairman and CEO of Harley-Davidson, Inc.
	Service Magic: The Art of Amazing Your Customers In tough economic times, providing valued-added in order to create customer loyalty can be difficult and sometimes impossible. Service Magic provides provocative yet pragmatic ways to use "value-unique" as a tool for leaving your customers enchanted, enthused and anxious to return.
	Managing Knock your Socks Off Service (By Chip Bell and Ron Zemke) This book does for managers and supervisors what its predecessor, Delivering Knock Your Socks Off Service, does for frontline staff. Zemke and Bell show managers and supervisors how to make exemplary service "happen" and how they can lead the way in their organizations to make customer service a key differentiator.
	Customers As Partners Chip presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles.
	Knock Your Socks Off Service Recovery (Ron Zemke and Chip Bell) Designed and written for supervisors and managers who are responsible for hiring, training, coaching and motivating customer contact employees who deal with upset, disappointed and unhappy customers. This book discusses how to help your employees help your customers and keep them coming back after problems occur – more loyal than ever.
	Dance Lessons (Chip Bell and Heather Shea) A step-by-step guide to managing the personal side of business partnerships. Whether a manager needs to cement an alliance with a key supplier or enhance the synergy between marketing and operations, knowing how to control the irrational, emotional side of the relationship is critical.
	Managers As Mentors Mentoring in today’s business community requires that leaders act more like partners toward coworkers. Bell provides techniques to help leaders avoid the hazards of hierarchy and focus on forming relationships with coworkers in which everyone learns from the interaction.
	Beep! Beep! Competing in the Age of the Road Runner (Chip Bell and Oren Harari) Beep! Beep! Captures the spirit and the lessons we all need to have a running start at competing and succeeding in the future.
Web-based Interactive Instructional Program
	Managers as Mentors Online Introducing Managers as Mentors online, an exciting new five-course e-learning instructional program specifically for sharpening your mentoring and leadership skills--key to retaining employees.