read chip’snewest book!


customer service keynote speaker In his newest book on innovative service, Kaleidoscope: Delivering Innovative Service That Sparkle, Chip R. Bell focuses on the importance of delivering the core of a service experience in a fashion that is value-unique, not just value-added. Through Kaleidoscope, Bell reveals how to offer service that makes customers become zealous advocates. He shares the secrets of what it takes to evoke these feelings of affection inside customers, and how to inspire employees to provide innovative service. Throughout the book, you’ll find real-life examples of this service along with 50 action items to turn the philosophy into practice—and results.

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