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September
Article |
Eight
Rules for Emotional Connection
Customers are favorably
attracted to organizations when they get an emotional connection. This means
heart-touching encounters filled with spirit, caring and a positive attitude. Whether in
line, on-line or face-to-face, customers recall the experience long after they’ve
forgotten you met their... Read On |
The essence of my work is all about
passionate, productive relationships. Relationships are the vehicles that insure
collective energies are powerfully mobilized on a journey toward excellence. How we
work together—enterprise to customer, leader to follower, or partner to
partner—impacts the quality of our contribution as well as the quality of our lives.
I want that relationship quality to be one we anticipate with excitement, one we
experience with spirit, and one we reflect on with pride.
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Customers
who are intensely devoted to an organization, product or service do so because their relationships
are value-added as well as value-based. They feel they are treated as partners as well as
revered as fans. |
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Leaders who
are consistently successful do so because their contribution to their organization is
passionate, their results are superior, and their relationships with associates are
more like treasured alliances than obedient sub-contractors. |
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Partners
who are perpetually effective do so because the construction and maintenance of their relationships
is based on predictable protocols, negotiated covenants and relentless maintenance to the
heart and soul of the coalition. |
As you will learn, my work takes three forms:
keynote speeches, workshops or seminars, and management consulting. Whether the topic is
customer loyalty, mentoring, or change management, the recurring theme is passionate,
productive relationships.
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