Welcome

The Customer.  The focus of praise and blame.  The object of devotion and indifference.  And, the source of revenue, reputation, and growth.  Organizations prosper and plunge based on the evaluation of the customer.  Wal-Mart founder Sam Walton said the customer was the one person who could fire everybody in an organization just by spending his or her money somewhere else.

How customers are served is the core emphasis of my consulting firm.  The target of service might be labeled a client, patient, guest...even colleague.  We help organizations create a culture that focuses on delivering world class service.  That help takes three forms—keynote speeches, training classes, and customer loyalty consulting.  We blend a deep understanding of today’s customers with expertise in how to create sustainable organizational change.

Thank you for visiting chipbell.com.  If this is your first visit, welcome! If you are returning, thanks for coming back! Whether first timer or old-timer, I welcome your feedback on how this site can better fit your hopes and needs.

Chip in Action...

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Please visit the Keynotes section for additional videos, speech descriptions, testimoninals and more!

Did you know that over 75% of the organizations that invite Chip to be their keynote speaker bring him back for another engagement?  The audience feedback Chip most enjoys hearing is “He practices what he preaches; he did his homework and learned about our unique challenges!”