Industry Articles


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The following collection of articles has appeared in Industry specific publications over the past few years. They are either written by Chip Bell or are pieces about Chip Bell written by the magazine's staff. Included are the publication covers and the contributing articles.

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Industry Category:

Associations
Publication: Association Management
Article Title: Getting to Loyal
Written by: Douglas Vaira
View Article
  PDF File Size: 625 kb

Industry Category:

Transportation
Publication: Buick Customer Care
Article Title: The Customer Is Always Right the Customer
Written by: Chip R. Bell
View Article
  PDF File Size: 826 kb

Industry Category:

Retail
Publication: Garden Center - Merchandising & Management
Article Title: Helping Hands - Customers Care When They Share
Written by: Chip R. Bell
View Article
  PDF File Size: 785 kb

Industry Category:

Agricultural/Food
Publication: Convenience Store Decisions
Article Title: The "P" Word
Written by: Jay Gordon, Editor
View Article
  PDF File Size: 332 kb

Industry Category:

Real Estate/Development
Publication: Realtor Magazine
Article Title: Best Practices - Building a Cult-Like Following
Written by: Bilijack R. Bell & Chip R. Bell
View Article
  PDF File Size: 1.07 mb

Industry Category:

Financial Services
Publication: BankMarketing
Article Title: Rah! Rah! Hometown Bank
Written by: Chip R. Bell
View Article
  PDF File Size: 1.15 mb

Industry Category:

Hospitality/Restaurants
Publication: Restaurants & Institutions
Article Title: Party Hearty!
Written by: Brent T. Frei
View Article
  PDF File Size: 713 kb

Industry Category:

Insurance
Publication: GAMA International
Article Title: Field Management in the Age of the Road Runner
Written by: Chip R. Bell
View Article
  PDF File Size: 897 kb

Industry Category:

Telecommunications/Cable
Publication: Cable TV Business
Article Title: Emergencies Demand Special Tactics
Written by: Chip R. Bell
View Article
  PDF File Size: 602 kb

Industry Category:

Utilities
Publication: American Gas
Article Title: Finding a Following
Written by: Chip R. Bell
View Article
  PDF File Size: 886 kb

Industry Category:

Pharmaceutical/Chemical
Publication: TEK-21
Article Title: Forging the Bonds of Strategic Alliances
Written by: Chip R. Bell
View Article
  PDF File Size: 602 kb

Industry Category:

Health Care
Publication: Group Practice Journal
Article Title: Creating Obnoxiously Devoted Customers
Written by: Chip R. Bell
View Article
  PDF File Size: 962 kb

Industry Category:

Manufacturing
Publication: 3M Today
Article Title: The Manager as Mentor
Written by: Chip R. Bell
View Article
  PDF File Size: 716 kb

Industry Category:

Newspapers/Publishing
Publication: News Inc.
Article Title: Putting a Good Face on Service Breakdowns
Written by: Chip R. Bell & Ron Zemke
View Article
  PDF File Size: 607 kb

Industry Category:

Consulting/B2B Services
Publication: Staff Digest
Article Title: Staffing Stunning People for Stunning Service
Written by: Chip R. Bell & Bilijack R. Bell
View Article
  PDF File Size: 570 kb

Industry Category:

Colleges/Educational
Publication: The College Store
Article Title: The Student as Partner
Written by: Chip R. Bell
View Article
  PDF File Size: 658 kb

Industry Category:

Spanish Speaking
Publication: Training & Development Digest
Article Title: La anatomia del amor del cliente
Written by: Chip R. Bell
View Article
  PDF File Size: 1.18 mb