Creating Passionately Devoted Customers
Mentoring: How to Be a Learning Coach

Creating Passionately Devoted Customers

Today’s customers are different. To stay ahead, the way you approach customer service needs to be as well. Customers choices are greater, their requirements more demanding, and their expectations appear unreasonable—good, fast, cheap and my way! To stay competitive units and organizations must not only focus on customer retention and loyalty, they must move to creating that emotional connection we call "devotion."

Creating Passionately Devoted Customers is a fun, powerful one-day training program that provides cutting edge ideas, put-into-practice techniques, and exciting methods for dramatically raising the bar on the customer's emotional and brand connections with your organization. It is based on the compelling research of Dr. Chip Bell, best-selling author and one of the world’s leading authorities on creating leading brands through remarkable service. This program is NOT your typical customer service program. It is for groups that know the basics and are doing the right things. The best service providers in the world don’t deliver the same customer service others do, only better; they approach the customer in ways that are fundamentally different and completely unique. Creating Passionately Devoted Customers enables employees and leaders to:

• Understand and appreciate the value of customer devotion
• Learn a process to brand the customer experience they influence
• Gain solid skills in how to turn a satisfied or loyal customer into a devoted one
• Use cost-effective approaches for leaving customers amazed
• Acquire concrete confidence in their ability to attract and retain devoted customers
• Understand their role in creating a unit or organization famous for remarkable customer service
• Develop a plan for insuring sustained customer devotion

Creating Passionately Devoted Customers Resource Kit

Professional facilitators can personalize each program to ensure relevance to your organization. However, all programs are highly participative, rely on rich, new content (not just "the same old stuff with new labels"), options to accommodate scheduling challenges, and emphasize immediate back-home application. Participants get a detailed workbook, instruments, and special job aids. Train-the-trainer programs include a detailed trainer’s guide, lesson plan, video, audio-visual tools, wall charts, and other resources to enable your facilitators to deliver a powerful learning experience. For more details contact me or log onto www.premiertrainingsolutions.com and get a personal demonstration.

Mentoring: How to Be a Learning Coach

Mentoring is not a program. It’s a process. Success calls for creative ways to foster learning, improvement and everlasting experimentation on-the-job and whenever needed. Today’s mentors focus on creativity rather than control; on helping people get smart, not just get ahead. Mentoring is a one-to-one relationship that can be supervisor to associate manager to someone other than a direct report, or even peer-to-peer. Being a great coach or a leader in the organization does not mean someone is automatically a great mentor. The skills for a learning relationship are unique and distinctive. Based on Dr. Bell’s internationally best-selling book, Mentoring: How to Be a Learning Coach is a fun and powerful one-day workshop that gives participants concrete perspectives, practical techniques, and put-into-practice tools for effectively managing employee growth. Participants leave Mentoring able to:

• Understand the mentoring relationship in a new way
• Level the learning field through by developing greater rapport
• Create a comfortable and exciting learning relationship
• Provide advice and feedback without getting resistance
• Insure relevant focus while transferring knowledge and experience
• Help protégés become self-directed learners.

Mentoring: How to be a Learning Coach Resource Kit

Our professional facilitators can customize each program to ensure relevance to your organization. All programs have several features in common: they are highly participative, rely on rich, new content (not just "the same old stuff with new labels"), have options to accommodate scheduling challenges, and emphasize immediate back-home application. Participants get a detailed workbook, assessment instruments, and special job aids. Train-the-trainer programs include a detailed trainer’s guide, a lesson plan, a video, audio-visual tools, wall charts, and other resources to enable your facilitators to deliver a powerful learning experience. For more details contact me or log onto www.premiertrainingsolutions.com and get a personal demonstration.