Leadership—Unwrapped and Unadorned

Leadership—Unwrapped and Unadorned

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. She complained that Southwest did not have first-class, that they...
A More Perfect Derriere: Confident Humility

A More Perfect Derriere: Confident Humility

Guest post, by Bill Treasurer Leaders are likely to get a butt kick during some point (if not many times) during their career. Butt kicks are life’s mysterious and painful way of reminding us of the dangers of too much or too little confidence. There is a delicate...