by wiadmin | Oct 10, 2018 | Guest Post
The following is a guest post by customer service and customer experience expert, Shep Hyken. I believe that that the next competitive differentiator will be convenience, and I’ve written an entire book on the subject, The Convenience Revolution. Offering...
by wiadmin | Apr 8, 2014 | Customer Loyalty
During the 1960’s, except for the Sears Roebuck catalog, store shopping was about the only means for acquiring merchandise. Well, there was the ice cream truck and Farmer Brown who sold their products through the neighborhood. But, they only came through on...