Serving with “Kentucky Windage”

Serving with “Kentucky Windage”

My very rural hometown was (and is) in the middle of hunting country.  And, I lived on a farm deep in the pine woods on the edge of a swamp.  As a youngster I hunted dove, quail and squirrel that often wound up on our supper table.  I do not hunt today...
Add Sprinkles to Your Customers’ Experiences

Add Sprinkles to Your Customers’ Experiences

“Anyone who’s a chef, who loves food, ultimately knows that all that matters is: Is it good? Does it give pleasure?” wrote the late Anthony Bourdain, celebrity chef and host of the TV show Parts Unknown.   Innovative service is a blend of these same two...
The Customer as Valentine:  All You Need is Love

The Customer as Valentine: All You Need is Love

The origin of Valentine’s Day is very instructive.  It was initially associated with a religious celebration honoring St. Valentinus, a priest from Rome who was martyred about AD 496.  Two stories (call them myths if you want to be completely accurate) frame the...