by wiadmin | Apr 12, 2022 | Customer Loyalty
Robert E. Lee is a plantsman from Independence, Louisiana (no relation to the General.) He is famous for creating the encore azaleas—a hybrid between a standard azalea and a Fourth of July Rhododendron. (I am not making up any of these patriotic...
by wiadmin | Sep 10, 2019 | Customer Loyalty
The bank promises your account will be secure, the hospital pledges to be clean and the flight is guaranteed to land in the right city. They all care about customers, right? Or, are they caring about their core offering, not its recipient? When organizations...
by wiadmin | Feb 5, 2019 | Customer Loyalty
My very rural hometown was (and is) in the middle of hunting country. And, I lived on a farm deep in the pine woods on the edge of a swamp. As a youngster I hunted dove, quail and squirrel that often wound up on our supper table. I do not hunt today...
by wiadmin | Jan 15, 2019 | Customer Loyalty, Leadership
Over the holidays my wife and I visited the U.S.S. Intrepid, an aircraft carrier docked in the Manhattan harbor. The museum on the deck of the ship houses the space shuttle, Enterprise. Nearby is a tribute to Charles F. Bolden, Jr. who served as NASA...
by wiadmin | May 22, 2018 | Customer Loyalty
Four identical armadillos were recently born under my house and this weekend made their first foray into our yard searching for food, unaccompanied by a parent. I hate armadillos! It is very personal. When I lived in Texas, I took great delight in eliminating their...
