by wiadmin | Jan 19, 2021 | Customer Loyalty
It is a question I get a lot from customer service leaders. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings. When I outline a number of possible...
by wiadmin | Dec 15, 2020 | Customer Loyalty
My river house in the mountains of North Georgia just got fiber optic high speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish. But one of the older TVs needed a fire stick to...
by wiadmin | May 19, 2015 | Customer Loyalty
I love Tabasco pepper sauce…on just about everything. Having lived a while in New Mexico and having working a lot in Mexico and Central America, I have a strong preference for hot spicy food, especially if it has a Hispanic style. A good breakfast is not a perfect...
