Don’t “Spray and Pray” your customers

Don’t “Spray and Pray” your customers

When I was in combat training years ago, the proper use of combat weapons was obviously on the curriculum. Soldiers spent hours on a rifle range, improving their accuracy. They learned to dissemble a weapon in seconds blindfolded because that might be required for...
The Recipe for Fiercely Loyal Customers

The Recipe for Fiercely Loyal Customers

One cup of TLC (a spice we all enjoy)A large helping of TPC (Tailor-Made, Personalized, and Customized)A pinch of Unique, Unusual, Whimsical, and DifferentA whole bottle of Excellent Outcome (what your customer requested) Blend well and stir with passion. Be sure to...
Delivering “Service with a Hop”

Delivering “Service with a Hop”

The Green Frog Restaurant sat on Lee Avenue in downtown Waycross, Georgia. The site is now the offices of Byrt Financial Advisors. Their board room sports the bar from the original restaurant; old photos and menus don the walls. But it is the backstory that makes...
National Customer Service Week: Friday’s Hero

National Customer Service Week: Friday’s Hero

We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or Jennifer Grey Suite. Furnished with exquisite period furniture and...
National Customer Service Week: Thursday’s Hero

National Customer Service Week: Thursday’s Hero

Today is Thursday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Thursday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael Sinatra....