by wiadmin | Jun 9, 2020 | Customer Loyalty
It started and ended with wine and cheese on the veranda overlooking a manicured lawn. The black gardener had just finished mowing the lawn before the six ladies arrived in their luxury SUVs. In the middle of their chit-chat about the country club menu and the...
by wiadmin | Oct 22, 2019 | Customer Loyalty
My granddaughters are in the annual early October throes of deciding on a costume for this coming Halloween. It is a chance for imagination and competition! Wonder Woman and Mal from Descendants, even Jasmine from Aladdin, are getting extra nods. It...
by wiadmin | Jul 16, 2019 | Customer Loyalty
My wife is an educator; actually, she is a graduate school professor of educational leadership. She recently mentioned a powerful quote by revered educator, author and speaker Nicholas Ferroni that got me thinking about customers. But, then, just about...
by wiadmin | Nov 20, 2018 | Customer Loyalty
Standing on the banks of a magnificent river, your imagination can run wild. A mighty river can take you many miles, connecting you with countless ports and people along the way. Rivers are still an important source of commerce transportation. It is...
by wiadmin | Sep 18, 2018 | Leadership
My passport expired. It expired four days before I was to fly to Toronto for a keynote. But, that’s not the bad news. The “omagod” side is I did not discover my oversight until the day before my flight. The good news is I was able to contact a pricey...
