by wiadmin | Dec 26, 2018 | Leadership
“If I had asked customers what they wanted,” Henry Ford is rumored to have said, “They would have said faster horses.” Now, before you fire your market research person, it is important to remember Henry Ford’s arrogance about customers also lead him to chide,...
by wiadmin | Apr 21, 2015 | Customer Loyalty
“If I had asked people what they wanted,” Henry Ford is rumored to have said, “They would have said faster horses.” Now, before you fire the market research department, it is important to remember Henry Ford’s arrogance about customers also lead him to chide,...
