The Innovative Service Rules for Shopper Frenzy

The Innovative Service Rules for Shopper Frenzy

On Friday, we entered the annual period of shopping frenzy we paint the color “black.” According to Wikipedia, the name of the day started in Philadelphia in the early 60’s and was chosen to characterize the traffic—both vehicle and pedestrian—that crowded the streets...
My Greatest Mentor: Part 5

My Greatest Mentor: Part 5

Great mentors have impeccable ethics.  And, my greatest mentor, Ray Bell, taught me the most important lesson of all: teaching is an ethical act!  Effective mentors, trainers and change agents must be clean in their learner-dealings, not false, manipulative, or...