by wiadmin | Aug 7, 2018 | Customer Loyalty
Walk into the lobby of the five-star Mansion on Turtle Creek hotel in Dallas and the first thing you notice are the extraordinary flowers in the middle of the lobby. They do not look like they came from the local nursery; they look like they came from the jungle....
by wiadmin | May 6, 2014 | Customer Loyalty
The food at this well-known seafood restaurant franchise was very good and reasonably priced. There were a few nautical photos on the walls. Except for those two features—pictures and menu–it could have just as easily been a steakhouse, Mexican or Italian food...
by wiadmin | Apr 8, 2014 | Customer Loyalty
During the 1960’s, except for the Sears Roebuck catalog, store shopping was about the only means for acquiring merchandise. Well, there was the ice cream truck and Farmer Brown who sold their products through the neighborhood. But, they only came through on...
by wiadmin | Mar 25, 2014 | Customer Loyalty
Now, don’t get me wrong. I like grape jelly. And, you always get it with your toast or biscuit when you order breakfast at a restaurant…from the five-star gourmet type to the “what’s a star” truck stop. Can you remember the last time you had grape jelly at a...
by wiadmin | Sep 29, 2013 | Customer Loyalty
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...