by wiadmin | Oct 30, 2020 | Leadership
The last few months I served in Viet Nam with the elite 82nd Airborne, I served as battalion adjutant—it is like the chief administrative officer over about 1,000 soldiers. It was a relief from having served many months in heavy combat as an infantry unit officer....
by wiadmin | Jun 17, 2014 | Leadership
There’s a bluebird house on an oak tree six feet from our bedroom window. The same pair of bluebirds comes each spring to build, populate, and empty a nest in it. This past spring, their parenting process caused me to reflect on how instructive bluebird flying lessons...
by wiadmin | Jan 21, 2014 | Customer Loyalty
Several years ago we spent a part of the winter holiday on the beach in North Florida with our family. It was too cold for the beach one day so we took our granddaughter, Kaylee (then three years old), to Saint Augustine. As we entered the downtown area, she spotted...
by wiadmin | Oct 29, 2013 | Leadership
Imagine this. You are having breakfast in a midtown New York City hotel. It is your second morning with the same friendly waitress. You had given her a nice tip the morning before and learned she had been with the hotel restaurant for five years. Half way through your...
by wiadmin | May 24, 2013 | Leadership
In 1907, Carnation introduced a new advertising tagline for its condensed milk product: “Milk from Contented Cows.” Growing up on a cattle farm where we produced our own milk, I often heard the ads and wondered what made a cow contented. Cows seemed to already have a...
