Innovating with Crazy Customers

Innovating with Crazy Customers

Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
Plain Vanilla Service Sucks!

Plain Vanilla Service Sucks!

I have a true confession; I almost always go for the “off the beaten path” choice.  Tried and true is typically trumped by “I’ve never had that before.”  So you can imagine my reaction when the waiter seated us and handed us the breakfast menu with the...
Create a Stained Glass Experience

Create a Stained Glass Experience

My son and his fiancé elected to get married in a large antique church in mid-town Atlanta. Their choice of church was driven in part by the magnificent stained glass windows in the sanctuary. Just at the “I do” part of their late afternoon ceremony, the setting sun...