by wiadmin | Dec 17, 2019 | Customer Loyalty
The holiday season is here, and those who forge new customer habits through compelling customer experiences will win the sale. Forecasters anticipate consumers will shell out more than $730 billion dollars between Thanksgiving and New Year’s day, up 4% over 2018....
by wiadmin | Jun 17, 2014 | Leadership
There’s a bluebird house on an oak tree six feet from our bedroom window. The same pair of bluebirds comes each spring to build, populate, and empty a nest in it. This past spring, their parenting process caused me to reflect on how instructive bluebird flying lessons...
by wiadmin | Jun 10, 2014 | Leadership
Franklin Jones wisely said, “Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.” How do you give feedback intended to fuel growth? Start by recognizing that while giving advice can surface resistance, giving...
by wiadmin | Jun 6, 2014 | Leadership
Someone once asked famed college football coach turned ESPN commentator Lou Holtz what he considered to be the toughest part of his job as a coach. With his typical “aw shucks” charm, he finessed the question but ultimately communicated that one of the hardest parts...
by wiadmin | Mar 21, 2014 | Leadership
Welcome to the third post in the Protégé Power series. If you missed the first two, you’ll want to catch up by reading this and this. If you’re caught up, let’s continue! When we left off from our last post, Sage was saying to you, the protégé. . . SAGE: “Let Dale...
