How To Build A Legendary Organization

How To Build A Legendary Organization

This is my birthplace in Brunswick, GA. My wife and I located it this weekend while vacationing on Jekyll Island nearby. I lived in this house for the first three years of my life when my parents worked at the nearby shipyard building warships for World War II. My dad...
Customer Service Leadership: Zelensky Style

Customer Service Leadership: Zelensky Style

The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. “I am the CEO of a country,” he said, “elected...
Do You Have Command Presence?

Do You Have Command Presence?

“You can pretend to care, you cannot pretend to be there,” wrote Texas Bix Bender in his book Don’t Squat with ‘Yer Spurs On!   Bender was describing a vital feature of effective leadership—command presence.  People who spend more than twenty minutes in the...
Bill Treasurer is a Kaleidoscope Leader

Bill Treasurer is a Kaleidoscope Leader

Kaleidoscopes are really cool toys. Turn them or shake them and they surprise you with their ever changing cavalcade of sparkles! But, the stones inside (granddaughters call them jewels) never change. You don’t open up a kaleidoscope and change the cut glass that...