by wiadmin | Oct 4, 2022 | Customer Loyalty
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
by wiadmin | Oct 3, 2022 | Customer Loyalty
Today is October 3. National Customer Service Week will be this week: October 3-7. Over the next five days I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
by wiadmin | Oct 5, 2018 | Customer Loyalty
Today is Friday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Friday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael...
by wiadmin | Oct 1, 2018 | Customer Loyalty
Today is Monday, October 1st. National Customer Service Week will be this week–October 1-5. Over the next five days, we will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I...
by wiadmin | Jun 2, 2015 | Customer Loyalty
“When USA Today, Temkin Group, and Business Week all picked Amazon.com as the #1 best service company—an on-line fulfillment company—it’s proof good old fashioned service is dead.” The comment sounded like a “kids are going to the dogs” statement someone’s grandfather...
