by wiadmin | Dec 1, 2020 | Customer Loyalty
All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb. Here is how a leaf becomes the prey of gravity....
by wiadmin | Nov 9, 2017 | Guest Post
I am excited to support Flynn Heath Holt in the launch week of their newest publication, the Influence Effect. The following is a guest post from Diana Faison. I once attended a women’s conference that made me realize one very important lesson – I continue to be...
by wiadmin | Jan 5, 2016 | Customer Loyalty
A CEO met with her senior staff and posed a typical CEO question: “What strategies and tactics would you recommend if we needed to increase our productivity by 10%?” Her executives quickly outlined belt-tightening steps and “do more with less” recommendations. Then...
by wiadmin | Oct 5, 2015 | Customer Loyalty
Kermit the Frog (a.k.a., Jim Henson) sang an insightful song on both Sesame Street and The Muppet Show—“It’s Not Easy Being Green.” It could be about remarkable service. Some of the lyrics (written by Joe Raposo) go, “But green can be cool and friendly-like; and green...
by wiadmin | Jun 27, 2014 | Leadership
What do Clint Eastwood in the movie Million Dollar Baby, Tom Cruise in Jerry McGuire, and Denzel Washington in Remember the Titans—have in common? They are all characters who supported and sought the best in others, even in their darkest hours. Growing champions...
