Be a Banjo in Your Symphony Orchestra

Be a Banjo in Your Symphony Orchestra

Bella Fleck is arguably the greatest banjo player in the world.  Winner of 16 Grammy Awards, his amazing repertoire ranges from bluegrass to classical.  He made the news in the music world when he wrote a banjo concerto called “The Imposter” and performed it...
Give Customers What You Are Destined to Give

Give Customers What You Are Destined to Give

The Chef is a great, feel-good movie about a (duh!!) chef who is divorced from his wife and estranged from his only child—a bright young boy eager to have a relationship with his dad.  Carl Casper (the chef), despite his foibles in personal relationships, is an...
The Customer as a Hummingbird

The Customer as a Hummingbird

Hummingbirds are unique birds. One came in my yard the other day and went straight for a large purple iris. I watched it hover, advance, back up and quickly move to another flower. It seemed in a hurry…maybe fickle. It was very picky in the flowers it chose to...
Serving through the Lens of a Mentor

Serving through the Lens of a Mentor

Kitchen floors in the 1950’s and ‘60’s were largely linoleum. I remembered getting chored with cleaning those floors with a harsh abrasive like Ajax or Comet and then waxing them. My scrubbing days ended, however, when Armstrong came out with the innovative Solarian...