by wiadmin | Sep 22, 2020 | Leadership
True confession: I am a huge Queen fan. And, one of my favorite songs is their “I Want it All.” The Brian May lyrics convey an assertive search for a dream come true. The message of the singer is a pronouncement that says: I gave in to external events along the way to...
by wiadmin | Sep 30, 2015 | Customer Loyalty
My wife and I grabbed a quick weekend in New York City. After arriving at The London NYC hotel on Friday afternoon armed only with advance tickets to a Friday night and Saturday afternoon play, we went straight to the hotel concierge! We needed help with dinner...
by wiadmin | Jun 6, 2014 | Leadership
Someone once asked famed college football coach turned ESPN commentator Lou Holtz what he considered to be the toughest part of his job as a coach. With his typical “aw shucks” charm, he finessed the question but ultimately communicated that one of the hardest parts...
by wiadmin | Jun 3, 2014 | Leadership
Sony was founded in 1946 by Masaru Ibuka (1908-1997) as a small electronics shop in a bomb-damaged department store building in Tokyo. The company had $530 in capital and a total of eight employees. The radios they manufactured at the time were, like most around the...
by wiadmin | Apr 15, 2014 | Customer Loyalty
Publix gets accolades for being at the top of the heap for great customer service among grocery stores. Consumers Reports puts it #3 behind Wegmans and Trader Joe’s, neither of which are in my area. Publix is clean, convenient, and does not cost you an arm and a...
