by wiadmin | Jan 4, 2022 | Customer Loyalty, Leadership
“What is your terminal degree?” she asked me. I was taken aback. “You make it sound like I am completely finished with learning,” I replied, trying my best to sound like a stern professor. My favorite hobby is volunteering as a board member of...
by wiadmin | Sep 22, 2020 | Leadership
True confession: I am a huge Queen fan. And, one of my favorite songs is their “I Want it All.” The Brian May lyrics convey an assertive search for a dream come true. The message of the singer is a pronouncement that says: I gave in to external events along the way to...
by wiadmin | Nov 13, 2018 | Customer Loyalty
Audubon Magazine features annually their photography awards. This is the magazine of the National Audubon Society, the oldest conservation organization in the world for the protection of birds. Their 2018 grand prize winner was Steve Mattheis who made an...
by wiadmin | Oct 23, 2018 | Leadership
I have seen the future and it is Comcast. No, really! Comcast is staging one of the biggest brand renaissance comebacks ever. I predict it will be right up there with Apple, GM, Marvel, and Lego. Personally, I would add my favorite, Delta...
by wiadmin | Mar 17, 2016 | Leadership
Guest Post by David Burkus In February 2006, Vineet Nayar, the president and CEO of HCL Technologies, one of the largest IT service providers in India, made a shocking announcement to a global meeting of their biggest customers. In short, he told them that they were...
