by wiadmin | Sep 22, 2020 | Leadership
True confession: I am a huge Queen fan. And, one of my favorite songs is their “I Want it All.” The Brian May lyrics convey an assertive search for a dream come true. The message of the singer is a pronouncement that says: I gave in to external events along the way to...
by wiadmin | Sep 8, 2020 | Customer Loyalty
“Electricity” is a captivating song in the acclaimed Broadway hit (and movie) Billy Elliott. The song is actually the answer to a question the evaluator asked 11-year-old Billy after he had auditioned for a slot at the Royal Ballet School in London; “What does...
by wiadmin | Aug 18, 2020 | Customer Loyalty
Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
by wiadmin | Oct 13, 2015 | Customer Loyalty
“Every business must serve a social purpose”. These are not the words of a social campaigner or a politician; they are the words of a banker, Ashok Vaswani, the CEO of Retail and Business Banking at Barclays, one of the world’s largest banks. Barclays has been...
by wiadmin | Oct 1, 2015 | Customer Loyalty
Welcome to October! It’s the month of beautiful autumn leaves, crisp air, and pumpkin spice everything. It’s also the month we celebrate National Customer Service Week (October 5-9). Today, I’m continuing my countdown to the big week offering my next...
