Are Your Customers ‘Gluten Intolerant’?

Are Your Customers ‘Gluten Intolerant’?

My brother and his wife and their two grown children with spouses and children are spending the weekend with us. With my reputation as Mr. Customer Service on the line, we want to be the “hostess with the mostest.” My brother’s son-in-law is gluten...
Make it My Way or No Way

Make it My Way or No Way

Customers start young wanting everything their way. A teddy bear is now Build-a-Bear workshop. The perennial Barbie doll has become accessorize-Barbie online. Even American Girl dolls now come with matching outfits for “mommy.” Want to decorate your new cell phone?...