by wiadmin | Nov 5, 2013 | Customer Loyalty
My love affair with service aesthetics started when working with a large aerospace company trying to win a humongous government contract to build a new fighter plane for the armed services. The company had done lots of customer intelligence gathering about the...
by wiadmin | Apr 23, 2013 | Leadership
“Brilliant” is the word we use to refer to a special kind of genius–the type that profoundly influences others. It is more than someone who is simply intellectual. A genius might be a person with a super high IQ but keeps it locked inside. A brilliant...
