by wiadmin | Jul 16, 2019 | Customer Loyalty
My wife is an educator; actually, she is a graduate school professor of educational leadership. She recently mentioned a powerful quote by revered educator, author and speaker Nicholas Ferroni that got me thinking about customers. But, then, just about...
by wiadmin | Mar 12, 2019 | Customer Loyalty
It was Tuesday afternoon around 5:30pm. The lobby lounge was super animated. The large Orlando convention hotel’s afternoon “watering hole” was abuzz with people engaged in upbeat conversation and jovial laughter. For a weekday, it clearly seemed the...
by wiadmin | Aug 1, 2017 | Customer Loyalty
We are in the season of summer camp! My three granddaughters all went to camp in July…for two weeks and in another state. Two went to camp in a neighboring state. But, Kaylee, the oldest, flew cross country to California to an exclusively outdoor camp...
by wiadmin | Jun 23, 2015 | Customer Loyalty
My nephew came home after his first semester at college sporting a brand new tattoo on his ankle—the Greek letters of his new fraternity! He was very proud of it and eager to show it off. Despite the wintry conditions of the Christmas holidays, he refused to wear...
