by wiadmin | Oct 18, 2022 | Customer Loyalty
The Green Frog Restaurant sat on Lee Avenue in downtown Waycross, Georgia. The site is now the offices of Byrt Financial Advisors. Their board room sports the bar from the original restaurant; old photos and menus don the walls. But it is the backstory that makes...
by wiadmin | Oct 7, 2022 | Customer Loyalty
We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or Jennifer Grey Suite. Furnished with exquisite period furniture and...
by wiadmin | Oct 6, 2022 | Customer Loyalty
Today is Thursday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Thursday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael Sinatra....
by wiadmin | Aug 30, 2022 | Customer Loyalty
For many years, businesses used the word “satisfaction” as the evaluation customers used to telegraph their fidelity. “Your satisfaction guaranteed” was a very popular advertising tagline. Then we learned that three-fourths of customers who...
by wiadmin | Aug 2, 2022 | Customer Loyalty
A cousin of mine recently passed away. She had been very ill for a long time. She was surrounded by her immediate family as her spirit exited this world. At the funeral, I spoke to one of her family members about her final time. “Right before she breathed her final...
