In Customers We Trust

In Customers We Trust

It is a well-known apple orchid in a rural area of the mountains. The orchid sells its crop via a large roadside stand. People drive for miles to get the sweet red apples grown in the orchid nearby. The mom-and-pop operation has been around for years. But mom and pop...
Do You Have a Customer Trim?

Do You Have a Customer Trim?

Boating is one of my passions. Few hobbies are more peaceful than a slow boat ride with your favorite beverage around the breathtaking lake on which I live. Or, more exciting than the hard pull of a large big mouth bass on a fishing line off the front of my pontoon...
Are Your Promises to Customers Sacred?

Are Your Promises to Customers Sacred?

Mescal is a unique adult beverage I occasionally enjoy. I like it served chilled and neat (meaning no mixers or ice). Mescal is in the same beverage family as tequila, but is made with different types of agave plants; tequila is made only with blue agave plants that...
Today’s Customers Want a Barefooted Cowboy

Today’s Customers Want a Barefooted Cowboy

Yes, that photo is really me at eight years old with my younger cousin, Rick Bell. Rick was from Savannah and would come to visit me for a week at my rural home almost every summer. We pretty much lived in the woods and didn’t even turn “cowboys” off...
Share Your Customer’s Affinity

Share Your Customer’s Affinity

Welcome to October! It’s the month of beautiful autumn leaves, crisp air, and pumpkin spice everything. It’s also the month we celebrate National Customer Service Week (October 5-9). Today, I’m continuing my countdown to the big week offering my next...