Take Their Breath Away

This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away™ provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. A national best-seller

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Feature Articles

in the Media

  • FOUR TIPS FOR A GREAT TAXI RIDE (OR ANYTHING ELSE YOU WANT)

    Bell and Patterson show leaders how they can improve customer loyalty by becoming more imaginative and creating unexpected “whoas” from their customers.

  • "Take Their Breath Away"- Interview with Chip Bell

  • Take Their Breath Away - Book Review

    I like Take Their Breath Away because it is not just another Kumbaya, feel good customer service book. There is real, actionable advice and techniques you and your team can put into place immediately.