Take Their Breath Away
This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away™ provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. A national best-seller
“Are you bored? We’re so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don’t be boring.”
−-Seth Godin, author The Purple Cow and Tribes
"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book."
−-Colleen Barrett, President Emeritus, Southwest Airlines Company
“No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read ‘Take Their Breath Away.’ The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away."
−-Howard Behar, President Starbucks Coffee International Retired
“Take Their Breath Away is a fun and inspiring book that provides a creative approach for achieving ‘out of the box’ customer devotion.”
−-Mike Vance Former Director of Idea Development For Walt Disney Productions and Dean of Disney University
“Customer loyalty is at the heart of business success in the best of economic times and has even greater importance in the face of economic uncertainty. John and Chip have written the quintessential practical guide to securing profitability by serving your way to customer evangelism.”
−-Joseph Michelli, Author The New Gold Standard
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FOUR TIPS FOR A GREAT TAXI RIDE (OR ANYTHING ELSE YOU WANT)
Bell and Patterson show leaders how they can improve customer loyalty by becoming more imaginative and creating unexpected “whoas” from their customers.
"Take Their Breath Away"- Interview with Chip Bell
Take Their Breath Away - Book Review
I like Take Their Breath Away because it is not just another Kumbaya, feel good customer service book. There is real, actionable advice and techniques you and your team can put into place immediately.