Catherine Glawson is President of Premier Training Solutions (a CBG alliance firm) in Tampa. She is a training consultant with more than 20 years of domestic and international experience in the insurance, financial, telecommunications, energy, transportation, government, and health care industries. As a facilitator, she designs and develops new programs, facilitates training programs, delivers train the trainer programs, and coaches trainers in the Customer Service, Leadership, Sales, and New Employee Orientation programs. She has worked with such organizations as American Airlines, Air Canada, USDA, American Express, Bank of Montreal, United Health Care, Mayo Clinic, British Telecom, and Scottish Hydro Electric. Catherine has a B.S. in Business Administration and is fluent in English and French.