Susan Oldham brings to her consulting work over 20 years of professional experience with both large corporations and smaller non-profits. In her 13 year career with Duke Energy, she taught workshops on service excellence and worked in the areas of customer research and focus group facilitation. Through her experience in management development at Duke, she helped develop an internal organization design process for middle managers. She served as project manager for Duke's 24-hour Customer Service Center. In her volunteer work in Richmond, Virginia, she was recognized for launching several initiatives in the inner city, including the development of a professional skills training program for individuals working hard to better themselves. She and her family reside in Spartanburg, SC.