“There is a limit to value-added generosity; there is no limit to value-unique ingenuity.”
Dr. Chip R. Bell is a world-renowned authority on customer loyalty and innovative service. Global Gurus ranked him in 2018 the #2 keynote speaker in the world on customer service; #1 in North America. He also is the author of numerous national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service and Customers as Partners. His books have been translated into over a dozen languages.
His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles.
Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, and Fast Company.
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Dr. Chip R. Bell is a customer service keynote speaker and world-renown authority on customer loyalty and service innovation. His highly popular keynotes reveal the best practices from the successful organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave. For four of the last five years, Global Gurus ranked him in the top three best speakers in the world on customer service–two years in the top slot.
Value-added service is facing a dead-end street! As margins get more challenging, taking what your customers expect and just adding more is no longer the best path to growth and profits! Today’s winners focus on value-unique—creating those unexpected, simple but inventive ways to take their customers’ breath away!
If 10 years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. Additionally, operations that put their customers in the center of their planning and execution attract the best employees and retain the best customers.
Today’s customers do not talk or tweet about good service; only experiences they find unique, special, and ingenious. This high-energy session provides the tools, tips and techniques for leading and delivering innovative service that sparkles.
I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner.”
Thank you for a truly outstanding, motivating keynote at our national store managers conference.”
The conference overall was a huge success, but you were undoubtedly the 'Bell of the Ball.' Even our board member present at the conference who is an extremely tough critic, was blown away by your presentation.”
Chip Bell's presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard. ”
Thank you for joining us yesterday. You were amazing! Folks were still talking about your message at dinner last night.”
You are the greatest! Our folks loved you. And you got me going that day as well, we would love to find ways to work together going forward.”