Avoiding the ‘Baby Armadillo’ Customer

Customers can be like “baby armadillos.” Four identical armadillos were recently born under my house and this weekend made their first foray into our yard searching for food, unaccompanied by a parent. I hate armadillos! It is very personal. When I lived in Texas, I took great delight in eliminating their destructive hog-like behavior with a shot gun and buck shot! Now, don’t get me wrong. I am not a violent person by any stretch of the imagination. But, I spend way too m ....read more

Stop the ‘Creepy Crack’ in Your Customer Service!

Fix the cracked “windshield” through which people view your customer service. Crash!!! The rock hit hard on the top of my car windshield, a rocketed gift from the giant truck I was following on the interstate. I could see the small crack it created right beneath the rear-view mirror. I realized it was not likely to remain as it started. Sure enough, two days later the two-inch crack was six inches long and starting to spider. Four days later the creepy crack had expanded to ....read more

Here’s Why You Should Serve Your Customers ‘Chicken Soup’

Chip R. Bell says serve customers 'chicken soup,' like mom used to make.From the time I was a young boy, I heard that one of the best cures for a common cold was chicken soup. I recall in high school looking it up in the encyclopedia (that’s the early version of Google it) to discern what magic this concoction might have that would give it such medicinal powers. Its secrets were not revealed; I only ....read more