My Greatest Mentor: Part 4

business, laughterGreat mentors find humor in most things. My greatest mentor, Ray Bell, was no comedian! In fact, he was a very shy man. But, he enjoyed a great tease and was as quick to laugh at himself as he was to laugh with others. His humor was innocent and authentic, never contrived or sarcastic. Most importantly, he saw lightness in simple occurrences and enchantment in ordinary events.  When he laughed, his expressions were bounteous and unbridled; his declarations of joy were likewise contagious.

He intuitively knew that merriment was a key piece in the puzzle of learning. When learners encounter humor and joy in their mentors, they learn to laugh at themselves. The serious pursuit of growth must be coupled with an unserious process of growth. Ray Bell demonstrated that no matter how grave the destination, the trip needed to be a pleasurable one. He was the only teacher I ever had who could find a whimsical side to trigonometry or Charles Dickens! The byproduct of his example was my gaining an in-erasable fondness for learning. That path has enabled me to become more and more a self-directed learner…learning simply for the joy of the trip.



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Dr. Chip R. Bell is a world-renowned authority on customer loyalty and innovative service. Global Gurus ranked him in 2018 the #2 keynote speaker in the world on customer service; #1 in North America. He also is the author of numerous national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service and Customers as Partners. His books have been translated into over a dozen languages.

His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles.

Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, and Fast Company.


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