Creating Awesome Experiences Through Innovative Service

About the book

Customers like service that is good—meaning it successfully fulfills their needs or accomplishes the outcome they seek. But, they remember service that comes with an experience that gives them unexpected pleasure. Just like a good cookie made special with sprinkles, it’s the extra touch!

An amazing little book, Sprinkles: Creating Awesome Experiences Through Innovative Service is full of compelling stories of real customer service experiences that exceeded all expectations, breathtaking insights, and super-cool techniques that provide the perfect recipe for how to attract and retain the loyalty of todayʼs picky, fickle, and vocal customers.