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The 9 1/2 Priniciples
of Innovative Service

About the book

It’s not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.

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Media and Resources

Video and Sample Chapter

Video Trailer

Sample Chapter

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What people are saying

What people are saying