Innovative Service: Value-Unique Strategies for Bottom Line Impact

Value-added service is facing a dead-end street! As margins get more challenging, taking what your customers expect and just adding more is no longer the best path to growth and profits! Today’s winners focus on value-unique—creating those unexpected, simple but inventive ways to take their customers’ breath away! Awesome service for today’s picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers’ experiences sparkly, but consistent; enriching, and profitable. Based on Chip’s national best-selling book Sprinkles: Creating Awesome Experiences Through Innovative Service and recently released award-winning book Kaleidoscope: Delivering Innovative Service That Sparkles, this lively, provocative keynote draws on Chip’s 25+ years working with the world’s leading brands to help them stay ahead of their competition by maintaining ingenious customer experience strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for reinventing or reigniting the customer experience they deliver.

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Dr. Chip R. Bell is a world-renowned authority on customer loyalty and innovative service. Global Gurus ranked him in 2018 the #2 keynote speaker in the world on customer service; #1 in North America. He also is the author of numerous national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service and Customers as Partners. His books have been translated into over a dozen languages.

His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles.

Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, and Fast Company.


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