Dr. Chip R. Bell is on a mission to restore Southern Hospitality to American culture – and not just in...

"How you gonna keep 'em down on the farm, after they've seen…well, a disruptor!"

Honored to contributed to Bob Thompson's column on customer experience!

Leadership is about leading everyone using a set of values that reflect our higher selves.

Thank you, John, for publishing a part of the mentor evaluation from Managers as Mentors.

Chip shares insight on loyalty programs, their benefits to retailers, and what the future holds for customer loyalty.

Learn the power of profoundly remarkable customer experience, and how you can ingrain it in your culture.

Choosing the position of the "customer lid" can make all the difference in the harmony or dissonance of your bottom...

"Bring a balance of curiosity and humility." That's just one nugget during my talk with Gresh Harkless.