How do you reign in customers in a fashion they do not perceive as the command of a wannabe police...

“Would you buy from you?” is one of my favorite questions. It reframes the perspective to focus on how prospects...

Your network includes people who will not only buy your book but recommend it to friends. So, how do you...

Today, book selling starts with the Internet and social media.

Customers don't want great service, they want innovative service. Service that's unique, unexpected, simple, and appropriate.

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all...

True watering holes are there for its users, not for the land owners. In the same way, rules and protocols...

Not everyone can be an entrepreneur, but those with the greatest influence as well as the highest self-worth are those...

Dr. Chip R. Bell is on a mission to restore Southern Hospitality to American culture – and not just in...