by wiadmin | Jun 26, 2018 | Customer Loyalty
It happened in a large field after it started to rain. Three hundred people were in make-shift tents or thin ponchos on rural property owned by David Hill. It was a chilly night in late March and people huddled to keep warm. They were on a historic journey. All day...
by wiadmin | May 1, 2018 | Customer Loyalty
I was in a well-known retail store recently and overheard a customer say to her friend, “I am not coming back in this store again. It is always cookie cutter service…the same ‘how may I help you,’ the same, ‘credit or debit,’ and the same boring ‘thank you for...
